Elora Journaling App | Terms & Conditions
Last updated: 7 February 2026
Elora is the AI journaling app for iOS and Android. If you are looking for a different service called Elora, this page is not for you. To cancel an Elora journaling subscription, see Section 13 below.
1. Introduction
Welcome to Elora ("the App", "we", "our", "us"). These Terms & Conditions ("Terms") govern your use of Elora on iOS (App Store) and Android (Google Play).
By using Elora, you agree to be bound by these Terms. If you do not agree, please do not use the App.
Data Controller: Samuel McCarthy
2. Eligibility
You must be at least 18 years old to use Elora.
By using the App, you confirm that you meet this requirement and that you have the authority to agree to these Terms.
3. Use of the App
Elora is a journaling tool powered by AI to help you reflect and gain insights. Features include:
Journaling & Visualization
Voice/Text entry, graph visualization ("Soul Map"), and pattern recognition.
AI "Explore" Chat
An interactive chat interface powered by AI for reflective conversation based on your journal history.
Offline-First Storage
Entries saved on-device first, then synced securely to our servers when online.
You may use the App for personal journaling purposes only. Commercial use, automated access, or misuse is prohibited.
4. User Accounts
Creating an account is optional but recommended. Without an account, you may use Elora offline, but cross-device syncing and Premium features will not be available.
- You must provide accurate information (e.g., valid email).
- You are responsible for maintaining the security of your login credentials.
- We reserve the right to suspend accounts that violate these Terms.
5. User Content & Ownership
You retain full ownership of your journal entries, summaries, and related content.
By using the App, you grant us a limited, worldwide license to process your content solely for:
- Storing and syncing your data securely,
- Generating AI summaries, insights, embeddings, and visualizations, and
- Delivering the App's features to you.
Your content is private. We do not sell your journal entries to third parties or use them to train public AI models.
6. Subscriptions ("Elora Premium")
Elora offers a subscription service called "Elora Premium" which unlocks enhanced features (e.g., unlimited Explore chat, advanced insights).
Billing & Auto-Renewal
- Payment: Payment will be charged to your Apple ID or Google Play account at confirmation of purchase.
- Auto-Renewal: Subscriptions automatically renew unless auto-renew is turned off at least 24 hours before the end of the current period.
- Charges: Your account will be charged for renewal within 24 hours prior to the end of the current period at the cost of the chosen package (Monthly or Annual).
- Management: You can manage and cancel subscriptions in your device's Account Settings after purchase. We cannot cancel subscriptions for you.
Free Trials
If offered a free trial (e.g., 7 days), your subscription will automatically convert to a paid subscription at the end of the trial period unless canceled at least 24 hours before the trial ends. Unused portions of a free trial are forfeited upon purchasing a subscription.
Cross-Platform Access
Your subscription is tied to your Elora User Account. You may access Premium features on both iOS and Android devices if you are logged into the same account.
Refunds
All refund requests must be directed to Apple Support or Google Play Support. We do not have the ability to process refunds for in-app purchases directly.
Price Changes
We reserve the right to adjust pricing for our service or any components thereof. Any price changes will take effect following notice to you, usually via the App Store/Google Play notification system.
7. AI Features & "Explore" Chat Liability
Elora utilizes Artificial Intelligence (AI) to generate responses. By using the "Explore" chat or AI features, you explicitly acknowledge and agree to the following:
A. I Am Code, Not Human
Elora is a software program utilizing AI. It does not have feelings, consciousness, a physical body, or independent agency. Any appearance of emotion is a simulated response designed to be supportive.
B. Not Medical or Professional Advice
ELORA IS NOT A DOCTOR, THERAPIST, LAWYER, OR FINANCIAL ADVISOR.
The App is a self-reflection tool. It cannot diagnose mental health conditions, treat illness, or provide legal/investment advice. Do not make health, financial, or safety decisions based solely on AI responses.
C. No Crisis Support
Elora is not equipped to handle emergencies. If you are in danger, contemplating self-harm, or experiencing a medical emergency, you must contact local emergency services immediately (e.g., 000 in Australia, 911 in USA).
D. Accuracy & Hallucinations
AI models can occasionally generate incorrect, misleading, or fabricated information ("hallucinations"). You are responsible for verifying any factual information provided by the App.
8. Third-Party Services
Elora relies on trusted third-party processors to function. By using the App, you acknowledge the use of:
Subscription & Purchase processing
AI Providers
Authentication & Database
Backend hosting
9. Termination & Account Deletion
Deleting your account will remove your journal entries, summaries, and associated personal data from our systems. Note that subscription cancellations must be done separately via your device settings.
10. Disclaimer of Warranties
Elora is provided on an "as-is" and "as-available" basis.
- We make no guarantees about uninterrupted service, accuracy of AI outputs, or fitness for a particular purpose.
- We do not store your financial payment details (credit card numbers); this is handled entirely by the App Store and Google Play.
11. Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, incidental, or consequential damages arising from your use of the App or reliance on AI advice.
- Our total liability for any claim shall not exceed the amount (if any) you paid for the App in the 12 months before the claim.
12. Governing Law
These Terms are governed by the laws of Victoria, Australia, without regard to conflict of law principles.
13. Cancelling Your Subscription
Subscriptions to Elora Premium are managed by Apple and Google, not by Elora. To cancel your subscription:
- iOS (App Store): Open Settings > your Apple ID > Subscriptions > Elora > Cancel Subscription.
- Android (Google Play): Open Google Play > Payments & subscriptions > Subscriptions > Elora > Cancel Subscription.
Cancel at least 24 hours before your renewal date to avoid the next charge. Refund requests must be directed to Apple Support or Google Play Support; Elora cannot process refunds for in-app purchases.
For other questions, visit the support page.